The tutorials in this section are provided to help you start using AmazonConnect. They show you how to set up your first instance, and test a sample voice and chat experience.
This workshop is best suited for those new to AmazonConnect, IT decision makers, line of business stakeholders, or those responsible for contact center configuration and management.
Gain insight into a topic and learn the fundamentals. This course explores the out-of-the-box capabilities of AmazonConnect, the various roles in the AmazonConnect contact center, and the AmazonConnect Contact Control Panel (CCP).
This course introduces you to foundational information to help you understand how AmazonConnect can be used to advance your goals. You will learn how businesses use AmazonConnect, the benefits of AmazonConnect, and considerations to using AmazonConnect.
By the end of this course you will be confident to design and setup an AmazonConnect contact center solution. This course is not about learning just AmazonConnect.
Master cloud-based contact center development with AmazonConnect, from basic setup to advanced integrations with Lex, Lambda, and other AWS services for building intelligent voice and chat solutions. Explore AmazonConnect's capabilities, roles, and Contact Control Panel.
Participants will gain hands-on experience in configuring, managing, and troubleshooting AmazonConnect to meet business needs. The course also covers customer service best practices, integration with other AWS services, and the effective use of communication tools to improve customer interactions.
Enroll in our AmazonConnectTraining and learn how to set up, configure, and manage cloud-based contact centers using Amazon Connect. Build skills in contact flows, routing, Lambda integrations, Lex bots, Agent Workspace, and Contact Lens analytics.
This training program offers comprehensive insights into configuring, deploying, and optimizing AmazonConnect to deliver seamless customer engagement experiences.
