American Airlines adding seatback screens to every seat
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American Airlines plane from Laguardia blows tires
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The changes come as American Airlines hopes to break-even with costs this year. The carrier trails behind Delta and United Airlines in profits.
American Airlines has announced a significant management shakeup, bringing in four new senior executives while three others depart. CEO Robert Isom stated the changes are crucial to close a "meaningful gap" in performance.
American Airlines changed its flight cancellation and refund policy to make it more restrictive, potentially preventing passengers from getting their money back when trips are disrupted. The airline's 24-hour refund policy now applies only to customers who book a ticket for a flight at least one week away.