Amazon Web Services experienced a 13-hour interruption to one system used by its customers in mid-December after engineers ...

Amazon characterized the 13-hour disruption as user error.

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While speaking with a good friend Steve recently, he shared how frustrating it is to reach a human being for help with your needs at giant retailer Amazon. Sometimes it's just a question about an ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Close-up of logo for Amazon Prime service on the side of a branded delivery truck in San Ramon, California; Amazon announced that it would hire thousands more delivery drivers to increase 1 day ...