Leaders must manage trade-offs carefully. Poorly managed APIs can lead to over-automation, which increases errors at scale.
Digital government is a trust-based revolution. As global agencies embrace AI and cloud customer relationship management systems, they carry a responsibility to uphold ethics, transparency and ...
Where technology meets transformation, the name Kalyan Gattupalli stands out as a beacon of innovation, making a game-changing impact on how technology is applied across industries. With a proven ...
Salesforce, Inc. CRM and Veeva Systems Inc. VEEV are two well-known names in the cloud customer relationship management (CRM) market. Both companies offer tools that help businesses manage customer ...
AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon. With the help of AI, Salesforce ...
Colleges and universities, online course providers, and others in the education field use CRM systems to manage relationships with all of their customers (including students, alumni, parents, faculty, ...
Let’s discuss a couple of the heavyweight C words in the IT Sector: cloud and customer relationship management (CRM). Well they have both certainly provoked a lot of press coverage and airtime; both ...
This analysis is by Bloomberg Intelligence Senior Industry Analyst Anurag Rana and Bloomberg Intelligence Associate Analyst Lucas Ramadan. It appeared first on the Bloomberg Terminal. Application ...