Turns out, if you approach an IVR or a chatbot system project as you would onboarding a new hire, the benefits are even greater. Businesses today treat interactive voice response (IVR) and chatbots ...

Despite the notion that phone support and interactive voice response systems are declining in popularity, consumers often prefer receiving customer service over the phone rather than through digital ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...

Connect NZ has chosen VBVoice to re-develop an outdated order processing Interactive Voice Response (IVR) solution. Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit ...