SUNNYVALE, Calif., Aug. 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced the release of “Knowledge Management For Dummies, eGain 2 nd ...
SUNNYVALE, Calif., April 20, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge platform for customer engagement today announced the release of “Knowledge Management For ...
Per Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail without knowledge management (KM) by 2025. While demystifying KM, this edition includes a new chapter ...
Per Gartner, KM is the #1 technology that can improve CX (customer experience), EX (employee experience), and operational performance all at once. However, the term means different things to different ...
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