Click to share on Facebook (Opens in new window) Facebook Click to share on X (Opens in new window) X Calling the customer service line from hell! An AOL executive’s recording of a phone call with an ...

SAN FRANCISCO (KGO) -- It's a story of frustration we can all relate to -- a San Francisco man trying to cancel his Comcast cable service. It started with a simple request, but the response was ...

I've seen some things. And I've heard some things. And then some things make me stop, listen, and then lie down. This is one of those things. Some context, first. Last week, it took three Comcast reps ...

When you don't have a leg to stand on, it's best to sit down and take stock. This is what appears to have happened at Comcast after a customer service call, in which a retention agent made a customer ...

Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail ...

Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...

If you’ve ever had a phone call with a customer service representative mysteriously “cut out,” it could be that they’ve found a way to end the conversation without getting in trouble. At least, that’s ...

DTE has been hit with an unusual sexual harassment lawsuit involving a customer service representative who says she was taunted at work — not by a colleague or a boss, but by a customer who allegedly ...

Working in the customer service department involves several tasks that need to be performed exceptionally. These could include answering inbound calls, figuring out the answer to a client's inquiry, ...

Poor Ryan Block. He and his wife Veronica thought they would simply make a phone call to cancel their Comcast service when they switched providers. Instead, they went through a hellish 18-minute ...

Every time Katherine publishes a story, you’ll get an alert straight to your inbox! Enter your email By clicking “Sign up”, you agree to receive emails from ...