This "little" travel insurance mistake turned into a $19K disaster. Learn how Michelle Couch-Friedman helped get a rejected ...

A common travel insurance mistake caused a reader’s entire $19,000 claim to be rejected. Here’s what Consumer Rescue did to help and what you need to know to ...

Halfway around the world, Elaine Chan discovered the answer to that question is yes. She and her husband were summarily ejected from their Holland America cruise in Helsinki. The captain accused ...

As a consumer advocate who has reviewed, investigated and resolved thousands of problems during the past decade, I know there is a right way — and a wrong way — to write an effective complaint letter.

Publishers Clearing House scams remain a menace to senior citizens, even after the company’s bankruptcy earlier this year. I know because a friendly, self-proclaimed “man of God” called me last week, ...

What if you flew 7,500 miles to take an NCL cruise only to be denied boarding at the pier? It happened to one stunned couple. Here’s their story. As Erin Beztilny’s flight from Vancouver touched down ...

Cruise ship passengers frequently contact Consumer Rescue after falling victim to scams during their travels. Unfortunately, by then it’s usually too late to do anything – except to tell their stories ...

Scam call centers are having a moment on the internet, bizarrely appearing in the top search results for many of your consumer questions. Here’s what you need to know about spotting and avoiding these ...

Joanne May and her extended family got a terrible surprise when they arrived in London. The luxurious eight-bedroom, six-bathroom Vrbo vacation rental May reserved for the group of 15 was suddenly ...

Getting a surprise hotel smoking fee reversed isn’t easy — even if you’re a non-smoker like Kelsey Russell. Or a determined consumer advocate. But it can be done. Here’s how. Kelsey’s case is yet ...

If you receive a Punchbowl invitation for a friend’s event, don’t rush out to buy a new party dress just yet. That festive invite could just be part of a dangerous phishing scam. A few weeks ago, the ...