We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.

Azamara Cruises has announced a significant expansion of its UK operations, marked by the opening of a new headquarters, an enhanced contact centre, and the relocation of several key global leadership ...

Contact centre data is one of the most underutilised assets within modern organisations, despite offering a direct window into customer behaviour, sentiment and unmet need. Every interaction, whether ...

Department of Creativity has rebranded contact centre technology provider Cirrus by confronting a truth that most of their sector avoids: everyone hates contact centres. Instead of masking the ...

EE, the UK’s biggest mobile operator and part of BT Group, is now providing Welsh language customer service through its call centre and shops in Wales. There are more than 562,000* native Welsh ...

SuccessKPI, a leading cloud-native performance platform for agentic and human CX, today announced it has been recognised as a featured vendor in the new “Workforce Management in the Age of AI: 2026 CX ...

Serco has been awarded a £63 million contract to deliver a UK-based contact centre supporting customers of HM Passport Office (HMPO), UK Visas and Immigration (UKVI), and the Ministry of Justice (MoJ) ...

NHS Lanarkshire has implemented a new cloud-based telephony system across the health board, supporting improved communication between patients and staff. The Contact Centre as a Service (CCaaS) ...

Cirrus, a leading AI-enabled contact centre platform provider, has partnered with Nebula, the SaaS vendor behind CallSwitch One, to launch a seamless integration of their respective CCaaS and UCaaS ...

The Welsh Ambulance Service in north Wales have announced that their Emergency Call Handlers will more into a new state of the art contact centre in Spring 2025. The new contact centre will enable the ...

Content Guru, a leading global cloud Customer Experience (CX) technology provider, has received the highest overall ‘Willingness to Recommend’ rating from customers in the 2026 Gartner® CCaaS Voice of ...

Before starting work each morning at Contact-Centres.com Towers, I usually find myself in my local Costa Coffee. Sometimes it’s to prepare for the day ahead; other times it’s simply to write copy away ...