The Government Accountability Office said in a report that student-loan servicers struggle to implement repayment changes in ...

Customer service isn't a cost center. Learn how great service, AI, and human support work together to increase revenue, ...

South African mobile customers increasingly want mobile network operators to resolve problems quickly, communicate transparently and provide more personal support, according to DataEQ's 2026 SA ...

Stagecoach South is taking customer service on the road with the launch of a brand-new customer service bus, bringing face-to ...

Herrera’s firsthand experience working at a call center helped inspire the outsourcing startup Horatio. The company launched in 2018 with its first location in the Dominican Republic. Today, Horatio ...

Companies including the Commonwealth Bank of Australia, Microsoft Corp., Uber Technologies Inc. and Hyatt Hotels Corp. are ...

Today’s customers expect answers before they’ve finished asking. Discover the technology ushering in the new era of customer ...

The first signs of AI's impact on white-collar jobs are emerging in customer service.

DUBAI, 11th August, 2026 (WAM) -- Dubai Chambers has announced that its Service Excellence Programme issued 3,223 mystery shopper reports to participating companies and their branches during H1 2026, ...

Burger King is not all Whoppers and rainbows. Here are some of the most common customer complaints about the fast-food chain.

A disabled councillor was forced to wheel herself home in temperatures exceeding 30°C after she waited more than 90 minutes to be allocated a ...

“There’s more work than we can shake a stick at. The demand is there, the savings the city will see will be none cashable,” ...