Mountain Metropolitan Transit (MMT) celebrated the grand opening of its new Customer Service center at the Downtown Terminal ...

Walmart faces a class action alleging its AI phone system secretly built customer voiceprints without the consent Illinois ...

Companies including the Commonwealth Bank of Australia, Microsoft Corp., Uber Technologies Inc. and Hyatt Hotels Corp. are ...

( NewsNation) — Artificial intelligence has yet to trigger the wave of white-collar job losses that some feared, but customer service is emerging as an early test case.

Rogers announced the closure of six radio stations last week, laying off 230 people. But it didn’t mention that it was also laying off front-line telco customer service agents. The company won’t ...

Aplus Housing has launched a new AI-driven system designed to transform how we understand and respond to customer care.

A Houston woman says AT&T failed to deliver $2,400 in promised gift cards after she switched three phone lines. The company ...

Climate Control Services marks more than three decades of serving South Jersey with HVAC solutions built around ...

As federal employees transition into retirement, they also transition from familiar routines. After many years, if not many decades, of knowing where to go when it is time to access or change their ...

Under the new law, someone convicted of simple battery against a protected employee can face up to two years in prison and a ...

RSLs have been an iconic part of Australian communities and our national identity, since being established in 1916 to provide ...