As a consumer advocate who has reviewed, investigated and resolved thousands of problems during the past decade, I know there is a right way — and a wrong way — to write an effective complaint letter.

As a consumer advocate who has reviewed, investigated and resolved thousands of problems during the past decade, I know there is a right way — and a wrong way — to write an effective complaint letter.

There’s no doubt that getting denied boarding a cruise you’ve been eagerly anticipating for months — maybe even years — is traumatic. My case files are filled with the distraught pleas for help from ...

A common travel insurance mistake caused a reader’s entire $19,000 claim to be rejected. Here’s what Consumer Rescue did to help and what you need to know to ...

Picture it: A Facebook friend messages you with some fabulous information about a free government grant she discovered. It’s definitely not a scam, she excitedly assures you. She knows this for sure ...