This integration allows the customer’s human agents to handle the context of the call, which addresses a prominent consumer pain point: They hate repeating themselves. Although call information can be ...

AI is shifting the managerial task list from chasing updates to judging outcomes, raising the value of business context, trust and human intervention.

AI revenue in Q2 jumped because backlog customers chose to deploy sooner. For one new Five9 customer, voice AI drove their on ...

Avaya hired Jeff Clarke as its new CEO, the company announced Monday. He will replace Patrick Dennis, who will transition ...

The company's continued shift away from per seat pricing models means "lower gross margin" services now, with a bet on larger ...

Service offerings grew 52%, and the company boasted a strong backlog of AI deals.

UC and security leaders must prepare for external AI agents by combining verifiable identity, ephemeral access and automated ...

Companies can create multiple workspaces with access controls for users and AI agents, allowing different data governance ...

A customer problem with a provided service is escalated to an AI agent after an initial chatbot conversation. The agent checks the official documentation, which clearly states that Policy A is applied ...

Teradata has announced general availability of its Data Analyst Agent on AWS Marketplace, bringing governance and ...

Microsoft is sticking to the message that Copilot adoption and usage are a growing part of its profits. The company said the number of customers with more than 50,000 Copilot seats increased more than ...