Next phase patient experience focuses on clear communication and care coordination to improve satisfaction and outcomes in hospitals.

Same diagnosis. Same treatment. One gets better — one doesn't. The difference isn't the drug. It's whether your doctor truly knows you as a person.

WHEN Alli Bate woke up in hospital, she immediately saw the face of her terrified partner at the end of the bed, but was unable to move or speak. The last thing she remembers was leaving a dinner ...