As a consumer advocate who has reviewed, investigated and resolved thousands of problems during the past decade, I know there is a right way — and a wrong way — to write an effective complaint letter.

Just before the holidays, Jill Eberhardt says scammers hit her PayPal account with a $1,010 unauthorized transaction. Although her bank, Chase, immediately identified the unusual “purchase” from Maple ...

A common travel insurance mistake caused a reader’s entire $19,000 claim to be rejected. Here’s what Consumer Rescue did to help and what you need to know to ...

As a consumer advocate who has reviewed, investigated and resolved thousands of problems during the past decade, I know there is a right way — and a wrong way — to write an effective complaint letter.

Publishers Clearing House scams remain a menace to senior citizens, even after the company’s bankruptcy earlier this year. I know because a friendly, self-proclaimed “man of God” called me last week, ...

As devastating storms caused flooding and widespread damage in Maui last March, a Pennsylvania family canceled their beachfront Vrbo reservation. That was a logical decision they assumed would be ...

On Black Friday, Shane McCormick called Costco Travel to book four cabins on a Royal Caribbean cruise to Alaska. At least that’s what he thought he was doing. In reality, he dialed the wrong number, ...

If you receive a Punchbowl invitation for a friend’s event, don’t rush out to buy a new party dress just yet. That festive invite could just be part of a dangerous phishing scam. A few weeks ago, the ...

Expensive car rental mistakes are easily avoidable with just a little research and preparation. Yet week after week, the Consumer Rescue case files show that many car rental customers do neither. By ...

A Canadian couple say Costco Travel told them that they did not need visas to take a cruise to Brazil. But when they arrived at the pier in Buenos Aires on embarkation day, Celebrity crew members said ...

Could you be accused of causing costly damage to your next rental car even if you didn’t do it? Several hours after returning his Budget rental car Derek Melber found out the answer to that question.