Why Companies Should Rethink What AI Ownership Really Means – Maria Paredes Piscione, AI Solutions Consultant, at Sabio Group discusses. AI ownership has become an appealing idea for many ...

Sussex Police has been recognised as operating the UK’s best emergency control room after winning the Force Control Room Team of the Year award at the National Control Room Awards. The prestigious ...

IP Integration (IPI), the contact centre specialist and solutions provider, today announced the availability of its secure payment solution, Cloud PCI, on Genesys AppFoundry, the solutions marketplace ...

“Do you know where I can get blonde highlights?” The most unusual requests from Brits abroad for consular assistance through the FCDO Contact Centre Brits heading overseas this summer urged to check ...

Before starting work each morning at Contact-Centres.com Towers, I usually find myself in my local Costa Coffee. Sometimes it’s to prepare for the day ahead; other times it’s simply to write copy away ...

Cloud technology has transformed the modern contact centre, enabling organisations to deliver faster, more efficient and highly personalised customer service. As customer expectations continue to rise ...

Organisations including Caravan and Motorhome Club, DHL Express, ManyPets, Octopus Energy, Specsavers, TP and VodafoneThree were among those recognised with Gold awards at last night’s UK National ...

SuccessKPI, a leading cloud-native performance platform for agentic and human CX, today announced it has been recognised as a featured vendor in the new “Workforce Management in the Age of AI: 2026 CX ...

New Era, Purple UC and Go CX sign up as first partners IP Integration (IPI), the contact centre specialist and solutions provider, today announced the launch of the global IPI Partner Programme as it ...

Contact centre data is one of the most underutilised assets within modern organisations, despite offering a direct window into customer behaviour, sentiment and unmet need. Every interaction, whether ...

Hyro have announced its partnership with Five9, the intelligent CX platform provider. The collaboration integrates Hyro’s specialised, healthcare-native AI agents with the Five9 Intelligent Cloud ...

12-month cross-sector study finds over half of organisations unprepared for AI-driven shift as industry moves beyond “faster and cheaper” service A new report from CCA Global, developed in partnership ...