Although nobody is quite certain how to measure AI's ROI or what pricing model will be most effective across UCaaS and CCaaS platforms, recent earnings reports from leading vendors have demonstrated ...

This integration allows the customer’s human agents to handle the context of the call, which addresses a prominent consumer pain point: They hate repeating themselves. Although call information can be ...

Almost every organization (98%) reported using agentic AI, with 73% using it for a limited number of use cases. Only one in 10 use it widely across the organization. “We must allow agent access to ...

AI is shifting the managerial task list from chasing updates to judging outcomes, raising the value of business context, trust and human intervention.

A customer problem with a provided service is escalated to an AI agent after an initial chatbot conversation. The agent checks the official documentation, which clearly states that Policy A is applied ...

AI revenue in Q2 jumped because backlog customers chose to deploy sooner. For one new Five9 customer, voice AI drove their on ...

Teradata has announced general availability of its Data Analyst Agent on AWS Marketplace, bringing governance and ...

Service offerings grew 52%, and the company boasted a strong backlog of AI deals.

The company's continued shift away from per seat pricing models means "lower gross margin" services now, with a bet on larger ...

AI consumption billing has broken the assumptions traditional tech budgets were built on. Here is why the 2027 budget cycle ...