Customer Service Training: Conflict Resolution Hacks
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YouTubeBlack Atlas Productions
Customer Service Training: Conflict Resolution Hacks
Dealing with an angry customer? Try this unconventional de-escalation strategy! When a customer is upset, let them vent completely. Then, get even madder at the problem than they are! By showing you take the situation seriously and directing your frustration at the issue (never the customer), their anger will naturally diffuse. Once they are ...
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